Formal channel
Requests, complaints, claims, suggestions and compliments
A channel separate from general enquiries, for observations about the service.
PQRSF is the standard Colombian channel for peticiones, quejas, reclamos, sugerencias y felicitaciones — requests, complaints, claims, suggestions and compliments.
How to submit one
Write to notificaciones.callfiandi@gmail.com or call 312 844 1668. Office hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
For a general enquiry about a case, use the contact form instead.